Bosterbio's terms and conditions

2. BASIS OF CONTRACT AND ORDER ACCEPTANCE

2.1 The Order constitutes an offer by the Customer to purchase the Products in accordance with these Terms and Conditions.

2.2 These Terms and Conditions apply to the exclusion of any other terms which the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing unless otherwise agreed with Boster Biological Technology in writing. Boster Biological Technology may amend these Terms and Conditions from time to time by posting a new version on its website. The Terms and Conditions that will apply to Customer’s Order will be those in place at the time that the Order was submitted to Boster Biological Technology.

2.3 Boster Biological Technology shall confirm in writing any Order placed by Customer and such confirmation will set out:

2.3.1 delivery costs,

2.3.2 arrangements for delivery,

2.3.3 expected delivery time, and

2.3.4 any other information relevant to the Order.
Formal acceptance of the Order will take place when the Products are dispatched at which point a contract shall be formed between the parties subject to these Terms and Conditions.

3 SUPPLY OF PRODUCTS

3.1 Ordering. The following information is required to process an order

3.1.1 A Purchase Order Number (unless paying by credit card);

3.1.2 Name, phone number and email address or fax number of the purchasing officer - so that Boster Biological Technology may confirm details of the order;

3.1.3 Name, phone number and email address of the researcher in case of query; and

3.1.4 Resell permit, where applicable.

3.2 Shipping and Delivery. Shipments are made in accordance with Boster Biological Technology’s standard commercial practices via a carrier selected by Boster Biological Technology, unless otherwise agreed in writing between the parties. Delivery times are approximate but Boster Biological Technology will use commercially reasonable efforts to complete delivery as set out on the Order acceptance confirmation.

3.3 Risk and Title. Risk in Product passes on delivery. Title to Product does not pass until the Product has been paid for in cleared funds.

3.4 Inspection. Packaging and Product should be inspected immediately upon receipt. Notification of damage, shortages or defects should be communicated to Boster Biological Technology immediately by e-mail or fax.

3.5 Replacement and refund Policy. For Products purchased directly from Boster Biological Technology and its authorized distributors if the Product does not perform as described on the datasheet associated with the Product, Customer must notify Boster Biological Technology within 12 months of delivery providing details of the relevant protocol used. Boster Biological Technology will then examine details of Customer’s protocol to determine whether the problem is protocol related or Product related. For protocol-related problems, Boster Biological Technology experts will provide reasonable independent advice. For Product-related problems, a replacement or refund will be offered as Customer’s sole remedy.

For service order cancellations, any costs incurred and unsalvagable by the time of cancellation are not refundable. This includes tasks performed, reagents and other assets procured, and other financial commitments that are not refundable for us. Any remaining budget that is not used will be refunded in full. We will not take profit or loss over cancellation and only charge for work done and assets procured.

3.6 Incorrect orders.

3.6.1 Boster Biological Technology may at its discretion, accept the return of any Product ordered incorrectly, subject to a 20% restocking charge on the items plus any shipping, handling and packaging costs. Boster Biological Technology will not accept returns of Products ordered incorrectly which have special shipping requirements including those shipped on dry ice and those hazardous for transport, any custom Products (including custom modified Products, custom formulations, and custom pack size).

3.6.2 In the event of an incorrect Product being delivered, Customer must contact Boster Biological Technology immediately and store Products at 4°C in its original packaging and await further instruction. Customer must not attempt to return the Product to Boster Biological Technology before prior authorization has been received. For Products which have special shipping requirements including those shipped on dry ice, Customer must store as indicated on the applicable datasheet pending receipt of further instructions from Boster Biological Technology.

4 PRICE AND TAX Prices do not include freight and packing, sales tax or import duties where these are applicable. Price and other information provided is subject to change without notice, and prices may be changed up to the time of despatch. If prices change between the time of receipt of an Order and despatch, Boster Biological Technology will contact Customer in advance.

5 INVOICING AND PAYMENT

5.1 Invoices should be paid no later than 30 days after the invoice date, and Customers must themselves pay any bank charges that are incurred in making the payment. Full payment instructions will be set out on the invoice. At any time and without notice, past due amounts under any invoice may be offset by Boster Biological Technology against overpayments, credits or any other amounts due to the customer from Boster Biological Technology.

5.2 Boster Biological Technology accepts credit card, cheque, bank and wire transfer as methods of payment, for further details please email [email protected] for US dollar invoices, and [email protected] for all other invoices.